The European Commission provides a platform for online dispute resolution (OS), which you can find here: https://ec.europa.eu/consumers/odr/. Consumers have the opportunity to use this platform to settle their disputes.
For the settlement of disputes arising from a contractual relationship with a consumer or whether such a contractual relationship exists at all, we are obliged to participate in dispute resolution proceedings before a consumer arbitration board. Responsible is the general consumer arbitration board of the center for arbitration registered association, Strassburger road 8, 77694 Kehl am Rhine, www.verbraucher-schlichter.de. In a dispute settlement procedure before this place we will participate.



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